Privacy Policy

1. Who We Are

KALAXX ("KALAXX", "we") is KALAXX (كالكس التجارية), a joint stock company and a DIGITIZE company, registered in Egypt under Commercial Register No. 23631, with its registered office at City Mark Building, 2nd Floor, Plot 6, Southern Central Axis, Sheikh Zayed City, Giza.

This policy explains what personal data we handle when you use kalaxx.com (the "Site") and when you send us an order on WhatsApp.

2. Who the Site Is For

The Site is a trade catalogue for automobile shops, service centres and traders in Egypt. It is not directed at consumers or at anyone under 18.

3. What the Site Holds

No account. You do not register and we do not ask for your name, phone number or address on the Site. The Site shows a customer sign-in page, but customer accounts are not open yet. Before they open we will update this policy and say what an account holds.

Your cart. The products, quantities and units you add are kept in your own browser, on your device. They are not sent to us until you send your request on WhatsApp. You can empty the cart at any time.

Request record. When you send the cart, the Site records the products, the quantities, the units, the kind of request (quotation or discount), the language used, the date and time, and a reference number (for example KX-000123). This record holds no name, phone number, address or IP address.

Customer details on the quotation request. You may type a customer name, a customer code and a phone number on the quotation request sheet. They are kept in your own browser, on your device, shown on the sheet you print or save, and added to the WhatsApp message you send. They are not sent to the Site or stored on it. You can remove them by emptying the fields.

Server logs. Our hosting provider keeps standard technical logs of requests to the Site: IP address, date and time, the page requested and the browser type. They are used to run and protect the Site and are kept for a limited period set by the provider.

Cookies. The Site sets no cookie for visitors. It keeps your cart and the details above in your browser's local storage, on your device only. It uses no analytics, advertising or tracking tool and loads nothing from other websites. A sign-in cookie is used for our own staff only.

4. What We Receive on WhatsApp

When you send your request on WhatsApp, we receive your mobile number, your WhatsApp profile name and your message, including any customer name, customer code and phone number you added. To supply the order we may ask for your shop name, a contact person and a delivery address.

WhatsApp is operated by its provider under its own terms and privacy policy, which apply to your use of it.

5. Why We Use This Information

To reply with the quotation and availability; to prepare, deliver and invoice your order; to keep the commercial and tax records the law requires; and to protect the Site against misuse.

We do not sell personal data. We do not send marketing messages unless you have agreed to receive them.

6. Who We Share It With

Delivery carriers, for delivery only; service providers who host or support our systems, under our instructions; and public authorities where the law requires it.

7. Where It Is Held

The Site is hosted by a third-party hosting provider. WhatsApp messages are handled by the WhatsApp provider. Either may process data outside Egypt.

8. How Long We Keep It

Order requests recorded by the Site are deleted after 12 months.

WhatsApp conversations and order records are kept for as long as needed to supply your orders and to meet our record-keeping duties. Invoices and accounting records are kept for the period the law requires.

9. Security

The Site is served over an encrypted connection. Access to request records is limited to authorised staff who sign in. The Site takes no payment and holds no card or bank details. Payment is made on delivery.

10. Your Rights

Subject to the Personal Data Protection Law, you may ask us to confirm what personal data we hold about you, to give you a copy, to correct it, to delete it, or to stop using it, and you may withdraw a consent you gave. We answer within the period the law sets.

You may also complain to the Personal Data Protection Centre.

11. Changes

We may update this policy. The date below shows the latest version.

12. Contact

For a privacy request, write to us at our registered office: City Mark Building, 2nd Floor, Plot 6, Southern Central Axis, Sheikh Zayed City, Giza.

Last updated: 14 November 2026